|November 18, 2012
Bank officials said that the outage affected EBT recipients in Florida, New York, Pennsylvania, Georgia, South Carolina, Indiana, Kentucky, Connecticut, West Virginia, Delaware. It also hit the U.S. Virgin Islands.
Florida’s Department of Children and Families said that some 3.6 million people were unable to access their benefits when the system crashed.
According to JP Morgan, a technical glitch was responsible for the outage.
Credit cards, debit cards and other forms of electronic money transfer and processing were not affected. A bank spokesman for JP Morgan would not elaborate on the cause of the glitch.
Service for frustrated EBT residents was restored after about 6 hours on Friday.