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Obamacare official: “Let’s just make sure it’s not a third-world experience”

March 22, 2013
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Source: Washington Examiner

With time-running out before the major provisions of President Obama’s health care law are set to be implemented, the official tasked with making sure the law’s key insurance exchanges are up and running is already lowering expectations.

“The time for debating about the size of text on the screen or the color or is it a world-class user experience, that’s what we used to talk about two years ago,” Henry Chao, an official at the Centers for Medicaid and Medicare Services who is overseeing the technology of the exchanges said at a recent conference. “Let’s just make sure it’s not a third-world experience.”

Chao also described himself as “nervous.” His comments, which came at a policy meeting of insurance industry lobbying group America’s Health Insurance Plans, were first reported by CQ Health Beat and picked up by Avik Roy at Forbes.The idea of regulated insurance exchanges, on which eligible individuals can use government subsidies to purchase insurance coverage, is central to the law. By 2023, the Congressional Budget Office projects that 25 million Americans will obtain coverage through the exchanges.

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