RBS Still Facing Crisis After ‘Software Upgrade’June 25, 2012
Royal Bank of Scotland is facing calls to make payments as soon as possible to customers affected by its long-running computer crisis, as it admitted NatWest branches would again be opened for extended hours on Monday.
The bank, whose NatWest, Royal Bank of Scotland and Ulster branches have all been hit by the problem, has unveiled a three-point plan to try to ensure consumers were not left out of pocket.
RBS first encountered problems with its computer systems on Tuesday after an upgrade of its software, and has since been struggling to resolve the issues. Customers found payments had not been made to their accounts, and many were unable to access their cash.
NatWest opened about 1,200 branches for the first time ever on a Sunday to deal with the backlog of transactions. On Monday they will be open between 8am and 7pm.