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Facebook apologises for psychological experiments on users

Published: July 3, 2014
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Source: London Guardian

´╗┐Facebook’s second most powerful executive, Sheryl Sandberg, has apologised for the conduct of secret psychological tests on nearly 700,000 users in 2012, which prompted outrage from users and experts alike.

The experiment, revealed by a scientific paper published in the March issue of Proceedings of National Academy of Sciences, hid “a small percentage” of emotional words from peoples’ news feeds, without their knowledge, to test what effect that had on the statuses or “likes” that they then posted or reacted to.

“This was part of ongoing research companies do to test different products, and that was what it was; it was poorly communicated,” said Sandberg, Facebook’s chief operating officer while in New Delhi. “And for that communication we apologise. We never meant to upset you.”

The statement by Sandberg, deputy to chief executive Mark Zuckerberg, is a marked climbdown from its insistence on Tuesday that the experiment was covered by its terms of service. The secret tests mean that the company faces an inquiry from the UK’s information commissioner, while the publishers of the paper have said they will investigate whether any ethics breach took place. Psychological tests on human subjects have to have “informed consent” from participants – but independent researchers and Facebook have disagreed on whether its terms of service implicitly cover such use.

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