They sat on the tarmac at Boston Logan International Airport for about two hours Friday evening and then the planeload of Toronto-bound Porter Airlines passengers returned to the terminal building after a mechanical malfunction on the aircraft.
The flight was cancelled, but the showdown over a consumer’s right to record an airline’s explanation for delay and compensation was about to begin.
“There was a problem with the latch door to the luggage compartment and when it passed 10 o’clock apparently the crew couldn’t fly anymore because … in their words, they would turn into pumpkins,” said Kira Wegler, a Toronto resident on the flight returning from a Florida vacation with her family.
Inside the gate area of the terminal, Porter passengers gathered to find out when they would be able to make it out. They said the public address system wasn’t working in the gate area and travellers had to queue up to get information individually from Porter staff.
“As you are waiting in this line, you had no information from the front of the line,” said Josh Howard, who was travelling with Wegler and his parents.
Frustrated by disorganization, some passengers pulled out their phones and began video recording Porter staff delivering information. It was then they were confronted with an unusual demand.
“At that point, the personnel came from behind the desk and started threatening us to call the police if we don’t delete the videos off of our phones and show evidence that it’s gone from our trash bin,” said Wegler.
If they failed to delete their video recordings of the explanations by Porter staff, Wegler said the Porter representative was specific about the consequences.
Our IP Address: